常见问题

你的问题是:

• Canvas
• Zoom
• Adobe Creative Cloud
• Qualtrics
• Camtasia and Snagit
• Respondus
• iClicker
• 在Canvas中集成Publisher数据库
• Studio

Canvas (Students)

• 如果我无法登录Canvas，我该怎么办?

  • If you are unable to log into Canvas but have previously been able to, please make 确保你正在使用正确的链接，并更新任何现有的书签:http://sjsu.instructure.com
    Also, try clearing your browser's cache by following these instructions and then try logging in: http://www.wikihow.com/Clear-Your-Browser's-Cache 

    If you are still unable to login, then your password might have been expired. So, 请使用密码帮助页面 http://sjsuone.brandonmchose.com/sjsuone/resetpassword/ to reset the password or contact IT helpdesk on 408-924-1530 to get help on resetting it.

• 如果我无法在我的Canvas仪表板上看到当前的课程，我该怎么办?

  • After logging in to Canvas, you can see the tiles of the courses on your dashboard. But, if you do not see a course on your dashboard, please click on 'Courses' menu ，然后点击“所有课程”选项. 现在您将看到来自的所有课程 目前的入学人数. You can now click on the Star★ button next to the course name and attach it to your dashboard. On the other hand, if you want to remove a course tile from your dashboard, again go inside the 'All 课程选项和取消星级☆课程.

• 我刚刚注册了我的课程，为什么我无法在Canvas上访问它?

  • Although you may have successfully enrolled in your course using My菠菜网lol正规平台, it could 类最多需要24小时才能出现在Canvas上. 另一种可能的情况是 你的老师还没有向学生开放这门课. If it has been longer than 24 hours without your course appearing in Canvas then you may want to contact your professor directly about making the course available in Canvas.

• 如何允许用户查看我的电子作品集?

  • Click on your profile in My ePortfolios and then click on ePortfolio settings on the 左侧导航菜单. 选中“使其公开”复选框. Other users should 现在可以查看您的电子作品集.

• 当您在仪表板上看不到完成的课程时该怎么办?

  • Every single course on canvas has an end date set by the Instructors of that course. 本课程将在学生完成期末考试后结束. After that, the course will be removed from the dashboard and the access to the course will be revoked. 这意味着，学生将不再能够访问课程之后 completing it.

• 我可以在多长时间内在Canvas上查阅以前学期的课程材料?

  • You will have the access to your course material only till 30 days after the course has ended. 如果您需要访问，您需要请求课程讲师 继续往下讲.

• What do I do if I see a 'Page not found' error but was previously accessible?

  • 这通常是由于浏览器中存在旧缓存而发生的. Please 按照页面中给出的步骤清除浏览器缓存 清除浏览器缓存的指南. If you still find a 'page not found' error when trying to access a file/assignment, 那么请联系教授告知此事.

Canvas (Instructors)

• 如何在Canvas上导入课程内容?

  • You may use the import content option to copy the entire course or specific components 从一道菜转到另一道菜. 要复制内容，请转到课程的设置部分 (located on the left hand navigation) you would like content to be copied into and 单击“将内容导入此课程”按钮. 您现在可以搜索您的课程 要从其中复制内容并选择要复制的内容.

    详情请参阅以下连结:
    http://guides.instructure.com/s/224/m/4152/l/57077-how-do-i-import-from-another-canvas-course

• 学生无法在Canvas上查看我的课程. 我如何出版我的课程?

  • 
    Students will be able to view your course in their Canvas student accounts only if 课程已经出版. 要发布课程，您可以单击课程设置 单击主页上的“检查表”按钮，然后单击“发布课程”链接.

• 我如何为我的作业启用Turnitin?

  • 
    在创建新分配时，单击More options. 将提交类型设置为 Online submissions. 从出现的简短选项列表中，您将需要进行检查 启用Turnitin提交旁边的框. 你也可以点击高级设置 探索Turnitin作业的更多选项.

• 我的课程列表太乱了. 我如何隐藏一些课程?

  • 将鼠标悬停在画布左上角的课程上. This will show a 你正在教(或曾经教过)的课程列表. 在菜单中，单击 Customize. 通过取消选中课程的复选标记，课程将被隐藏 从我的课程部分.

    **注意:课程只会被隐藏. 你仍然可以访问隐藏的 课程后，检查回来.

• 我可以将一门课程的内容复制到另一门课程吗?

  • Yes. 您可以将课程的全部内容复制到另一门课程中. 请发送请求 to us on ecampus@brandonmchose.com 提到课程的名字，我们就会帮你搞定.

Zoom

• 如何主持或加入Zoom会议?

  • 要主持缩放会议，请转到 http://sjsu.zoom.us 点击“主机”按钮. 这将启动已安装的缩放应用程序 on your computer (If the app is not yet installed, it will prompt to download the App)，会议将在App中开始. 每个会议都有一个唯一的9位数 与会者可以通过会议ID加入会议. 

    另一方面，如果您想以参与者的身份加入会议，请转到 http://sjsu.zoom.us，系统会要求您输入“会议ID”. 欲了解更多信息，请访问我们的 Zoom page.

• 如何安排Zoom会议?

  • 要安排Zoom会议，请转到 http://sjsu.zoom.us and click 'Sign In'. 在提示时输入您的凭据，您将看到您的 zoom profile page. 点击“安排会议”选项. 欲了解更多信息，请访问 Zoom page

• 我在哪里可以找到我的Zoom录音?

  • 首先，通过访问登录Zoom sjsu.zoom.us and locate your recordings by clicking on the My Recordings on the left-hand navigation menu.

• 如何设置我的第一次Zoom帐户?

  • Your zoom account is automatically created at the time of your 菠菜网lol正规平台 account creation. 你所要做的就是去激活它 sjsu.zoom.us 点击“登录”. 在提示时输入您的菠菜网lol正规平台One凭证和您的帐户 is all set.

Adobe Creative Cloud

• 如何访问Adobe Creative Cloud软件?

  • 菠菜网lol正规平台 offers the Adobe CC, a bundle of sophisticated Adobe apps free of cost to its 学生、教师、职员和管理人员. 它是用来为sjsu相关的 活动，非个人/商业用途.

    Faculty, staff & 管理员:要在校园计算机上安装Adobe CC，请与您的管理员联系 ITS桌面支持联系人. 要在个人电脑上安装软件，请填写这张表 Adobe员工申请表格. **Note: Only to actively employed faculty, staff and administrators are eligible to get the software

    Students: 如需访问，请填写 Adobe学生申请表格. **Note: Only currently enrolled 菠菜网lol正规平台 students during the given semester are eligible to receive access.

• 如何安装Adobe软件并开始使用它?

  • Once you get the confirmation mail, kindly follow the steps mentioned in the guide: Adobe-installation [pdf] 安装软件并开始使用它. Please mail us on ecampus@brandonmchose.com 如果你遇到麻烦.

• 如果您在Adobe CC中看到“开始试用”或购买选项，该怎么办?

  • If you see trial, then your Adobe CC is running on your personal 菠菜网lol正规平台 account and 而不是在自由企业账户上. 如果是，登出您的帐户并登录 配置企业帐号的步骤，请按照中步骤4之后的步骤操作 Adobe安装指南[pdf].

Qualtrics

• 如何在画布页面上嵌入质量调查?

  • Please visit: http://s4gj.brandonmchose.com/ecampus/docs/EmbeddingQualtricsintoCanvas.pdf [pdf] for a step-by-step tutorial on how to embed your survey in your Canvas course.

• 我如何与其他用户共享和协作我的调查?

  • 通过访问登录Qualtrics http://sjsu.qualtrics.com 然后点击右上角的“Projects”按钮. 定位你的调查 wish to collaborate on and click on the Collaborate button on the lower right side of the screen.

    Type in the e-mail addresses of the user(s) you would like to share the survey with. 在提供的框中输入电子邮件地址后，单击Add. Next, you can 选择要与该特定用户共享的选项. A number of access 将显示授予该用户的选项. 一旦你选择了多少访问权限 要给用户，请单击Save.

• 我如何查看调查结果?

  • 登录Qualtrics后，单击View Results选项卡. 你可下载调查结果 Excel、Word或PDF格式. 重新排列或重新排序行/列的设置 结果中的数据也可用.

• 我如何分发质量调查?

  • 一旦登录到Qualtrics，点击Distribute Survey选项卡. The various options 是否复制调查链接并张贴在公共网页、社交媒体网站上. Alternatively, you may email the survey link to the participants by clicking on the Email survey option.

Respondus(讲师)

• 如何在启用Respondus锁定浏览器的情况下设置测试?

  • 创建测验后，单击编辑测验按钮(铅笔图标). Different 测试选项现在应该出现在你的屏幕上. 单击“限制此测验”复选框. 现在，选择“要求响应锁定浏览器”复选框. 单击Save按钮 在进行这些更改之后. 发布你的测验，让学生可以使用. 

Respondus (Students)

• 如何在Respondus中进行测试?

  • 在你的课程中选择测验. Canvas将提示您启动锁定浏览器 application. 如果未安装锁定浏览器，请单击“下载响应锁定” Browser. 按照屏幕上的说明安装锁定浏览器. Once installed, 打开锁定浏览器应用程序. 选择学习管理系统、Canvas、 to launch. 您现在可以在浏览器中浏览所需的测验.

• Can I download the Respondus Lockdown Browser from within Canvas before my quiz is available?

  • No, Respondus Lockdown Browser is available for download only after the quiz is made available. Alternatively, you can download San Jose State's Respondus lockdown Browser 透过以下连结: http://download.respondus.com/lockdown/download.php?id=967937270.

Camtasia & Snagit

• 我如何请求许可密钥来安装Camtasia和/或Snagit?

  • You may request a license key for either software by filling out the request form Snagit和/或Camtasia. 您将在一(1)个工作日内收到一封电子邮件 of submitting a request containing information about the product, installation procedure, and license key.

• 我可以在我的家用电脑上安装Camtasia和/或Snagit吗?

  • Yes! 你可以在你的个人电脑上安装这两种软件. The contract signed 包括一个家庭使用计划(HUP)为当前菠菜网lol正规平台的教职员工..

• My department has hired a Student Assistant that we would like to work on Camtasia videos. 我们的学生助理可以使用Camtasia吗?

  • The Student Assistant is allowed to use Camtasia so long that it is on a computer purchased by 菠菜网lol正规平台 (e.g.数学系用Camtasia/Snagit买了一台笔记本电脑 安装，以便学生助理可以处理项目).

• Are there any differences between Camtasia Studio (Windows) and Camtasia for Mac?

  • Although TechSmith is currently working on bringing both Camtasia Studio (Windows) and Camtasia for Mac to similar features, currently there are several differences 可以在以下网址找到: http://s4gj.brandonmchose.com/ecampus/docs/Camtasia-Windows-vs-Mac.pdf [pdf]

iClicker

• 我应该多快要求在教室里使用iClicker?

  • iClicker request should be submitted 2-3 weeks prior to the semester starting to ensure that there is enough time to set up your account, create your course, and add instructional 链接在你的画布课程.

• I have over 200 students registered for my course and I plan to use the iClicker mobile 应用程序，因此他们不需要使用远程单击器. 我需要买什么东西吗?

  • No! eCampus has a site license available to deploy to your students if you plan to 在你的教室里免费使用iclick.

• 我用Canvas来记录学生的成绩. 我可以整合分级点击环节吗 到Canvas中，而无需手动输入分数?

  • 是的，你可以将你的分数同步到Canvas. Please contact eCampus@brandonmchose.com for more information.

在Canvas中集成发布者数据库

• Can I integrate my course with any publisher's database like McGraw-Hill Connect?

  • Yes, Canvas can be integrated with products like: McGraw-Hill Connect, Macmillan Education, Cengage Learning MindTap和Pearson的MyLab & Mastering.
    Please visit: 在Canvas中集成外部应用程序 for more information. 

Studio

• Studio支持哪些文件格式?

  • Studio supports H.264 video playback.

    支持的视频格式

    flv – Flash Video
    asf – Windows Media
    qt – Apple QuickTime
    苹果的QuickTime
    mpg -数字视频格式
    mpeg -数字视频格式
    avi -数字视频格式
    m4v -数字视频格式
    wmv – Windows Media
    mp4 -数字视频格式
    3gp -多媒体移动格式

    支持的音频格式

    工作室将接受以下音频文件播放:

    mp3 -数字音频格式
    wma - Windows媒体音频
    wav -波形音频文件格式

• 为什么我的视频上传失败了?

  • There are a few common things that cause uploaded videos to fail processing:

    1. 你的Quicktime文件有外部引用. Quicktime允许你编辑视频， 包括添加单独的视频文件. 不幸的是，从Quicktime保存 merely references pieces of separate videos, which means that they’re not included 在上传的文件中.

    2. Your video file contains a portion of either audio or video that is not supported.

    3. Your video file is corrupt or its format is unidentifiable and doesn’t match the file extension.

• As an instructor, when grading a Studio assignment submission, why don't I see a comment option?

  • 这与你的浏览器和电脑屏幕大小有关. 一个提示:如果你被放大了 从100%调整到90%.

• 作为一名学生，我可以下载Studio视频吗?

  •  

    At this time while students can download videos they submitted, they cannot download 他们提交的视频收到的评论. 

如果你没有找到你的问题的答案，给我们发电子邮件 ecampus@brandonmchose.com.

Download Adobe Reader